Human Resource Management - Toolkit

The purpose of Human Resource Management is to help MFIs maximize the potential of their staff thereby contribute to the success of the institution. People are one of the biggest assets of an MFI and are also a large part of the operating budget. In order to be effective, MFIs need to ensure that this asset is well-managed. The key to effectively managing staff are Human Resource Management systems and tools appropriate for the specific MFI. Within the context of microfinance, these HRM systems are divided into six major functions that are covered in the toolkit:

1. Human Resource Planning
2. Human Resource Policies
3. Recruitment and Selection
4. Salary, Benefits and Incentives
5. Performance Management
6. Training and Development

These HRM tools and systems are critical in finding, training, managing, motivating, and developing a team of staff who will effectively carry out your MFI’s mission. By building strong, well functioning human resource systems and tools, your institution will be poised for growth, ready to manage the challenges of an evolving environment, and responsive to the needs of your clients.

This toolkit provides user-friendly systems and tools to help MFIs optimise their human resources. The toolkit provides an excellent introduction to the principles of human resource management and includes a wealth of auxiliary materials to help learners establish or revise various HRM functions in their MFIs.

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