Process Mapping and Risk Analysis - Toolkit

Effective process mapping allows financial service providers to analyse and improve many important functions and activities within the institution. Process mapping can play a key role in optimising:

-  Policies, procedures and works flows
-  Staff training
-  Risk analysis
-  Internal control
-  Customer service
-  Activity Based Costing

This toolkit provides a comprehensive overview of why and how to conduct process-mapping using a four-tiered process-mapping framework that encompasses:

1. Flowcharting the processes
2. Describing the processes
3. Analysing the risks in the processes and identifying process improvements
4. Analysing the internal controls and other risk management strategies to manage the risks

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