Marketing Financial Services

The Agent Network Manager (ANM)/Business Correspondent Network Manager (BCNM) Rapid Institutional Assessment (RIA) Toolkit has been designed to undertake a rapid assessment of the overall health of an ANM organisation.

Customer and Channel Satisfaction Measurement and Management (CSM) is a dip-stick research with m-banking customers and agents to understand the various factors that determine the success or failure of an m-banking service.