Briefing Note 29 - Process Mapping for Risk Management and Process Improvement

Process Maps are visual representations of a process, that use symbols, arrows, and concise wording to show inputs, outputs, tasks performed, and task sequence. The note discusses in detail about constructing process maps for risk analysis and process improvements in ten steps. These steps are— identifying and prioritising operational gaps, choosing processes to be mapped, assembling an appropriate team, defining processes and objectives of mapping, data collection, construction and validation of maps, analysis on risks and process improvements, should be and could be maps, distribution of findings and implementation. The symbols, process description, risks at each step, and risk mitigation tactics (controls) are four tiers through which the risks are analysed and suggestions are developed therein. The note also talks about various considerations in institutionalising process mapping, which are management thoughts, level of participation, time consuming and type of people engaged.

Download document