Briefing Note 30 - Lessons from MicroSave's Action Research(2003)

This note documents the lessons learned in 2003 under the Action Research Programme of MicroSave. The note suggests planning and preparing for the growth, plan for financing it, and also prioritizing the change, information systems, procedures and template. Moreover, it advises the MFIs for a rollout throughout standardization, strong communications, good process mapping for minimizing risks, improving customer services and enhancing delivering channels.

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