MicroSave conducted a Social Performance Management (SPM) exercise with Nirantara to help the organisation better align its operations and strategy with its social mission. The focus was on client needs and preferences. Nirantara Community Services (Nirantara) was founded in 2006 as a Society, with a vision to provide need-based and cost-effective financial services to underserved women. It presently manages a portfolio of Rs.55 million and works in peri-urban and urban areas of three districts of Karnataka (Bidar, Gulbarga and Bijapur).
MicroSave's SPM Interventions were focussed on the :
- Holistic strategy to address client needs. Provision of non-financial services such as education along with microfinance, accordingly.
- Credit Risk management through clearer client- profiling
- Analysis of social indicators in MIS
- Performance development of staff through incentives and training
The intervention led to significant improvement in staff productivity, client dealings through functional literacy programmes, and focus on social orientation through provision of non financial services such as pre school education.
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Related Documents
- SPM Case Study 3: Sambandh
- SPM Case Study 1: Asirvad
- E-Bulletin on Responsible Finance - March 2012
- MicroSaves Approach to Social Performance Management
- Briefing Note 91 - The Overlap between Customer Service and Social Performance Management
- Briefing Note 90 - Integrating Social Performance Management into Governance of MFIs
- India Focus Note 35: Social Performance Management in India
