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Social Performance Management

E-Bulletin on Responsible Finance - March 2012

Autor: 
MicroSave

This e-bulletin focuses on Responsible Finance, which is a guiding principle for how financial services should be delivered to live up to the challenge of promoting sustainable development.

Click here to view the e-bulletin.

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India Focus Note 57: The Andhra Pradesh Crisis: What Should MFIs Do?

Autor: 
Graham A.N. Wright and Manoj K. Sharma

This note examines how the Indian MFIs should respond to save their industry - denial is no longer an option. It examines how MFIs need to improve transparency of interest rates, governance and operations; as well as analysing and documenting their social performance management.

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E-Bulletin on Social Performance Management - November 2010

Autor: 
MicroSave

This e-bulletin focuses on the Social Performance Management (SPM) - the potential consequences of mission drift and the importance of "living the mission". The bulletin highlights MicroSave's work in the area of SPM in different parts of the country with 6 MFIs in India and one MFI in the Philippines and the strategies for future work in this area.

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SPM Case Study 3: Sambandh

Autor: 
Matthew Leonard

Sambandh's mission statement: "To economically empower low income households by providing a broad range of client focused and responsive financial services on a continuous basis."

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SPM Case Study 2: Nirantara

Autor: 
Matthew Leonard

MicroSave conducted a Social Performance Management (SPM) exercise with Nirantara to help the organisation better align its operations and strategy with its social mission. The focus was on client needs and preferences.

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SPM Case Study 1: Asirvad

Autor: 
Matthew Leonard

In April 2010, Asirvad and Lok brought in MicroSave to undertake a comprehensive social performance management (SPM) diagnostic and action-planning exercise to gain a competitive edge in the fiercely competitive rural lending environment in the South. Asirvad Microfinance Private Ltd. (Asirvad) is an NBFC-MFI operating in 14 districts of the South Indian state of Tamil Nadu.

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