Financial inclusion is not as simple as offering everyone a bank account and teaching them how to use it. Many poor people live far from bank branches. Many bank branches would prefer to serve their higher depositors first in quiet, uncrowded lobbies. The imperfect solution to these and other problems banks face in complying with government financial inclusion directives is a network of appointed agents and agent managers who take care of the low-depositor accounts elsewhere. This e-bulletin explores all these aspects.
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