MicroSave’s Inspiration
MicroSave’s Mission
MicroSave aims at strengthening the capacity of financial service providers through offering comprehensive, customised strategic advice, the dissemination of information, the development of toolkits and practice-focused trainings. MicroSave works with financial service providers and those that provide them with technical and financial services to support their work.
MicroSave advocates a market-led approach, keeping a client-centric perspective in the context of competitive environments. We promote financial solutions that respond to customer or institutional problems through sharing lessons and facilitating innovations.
MicroSave’s Values
The focus is on delivery of the highest possible quality of work and service to our partner institutions or to our customers and we seek to do that through professionalism, accountability, commitment and clear communication.
- Professionalism
- Accountability
- Commitment
- Empathy
- Clear Communication
MicroSave’s Professional Principles include: Integrity, Objectivity/Independence and Confidentiality. It is essential that we not only deliver quality work, but we behave and deliver in a professional manner, which means that we are objective in our assessments and maintain integrity in behaviour.
We are accountable for everything that we deliver. We take responsibility for what we do, when we send a report to our client, we are responsible for the recommendations that we give and thus it should be useful to the clients.
The staff of MicroSave always has to work passionately, to try to deliver first class financial services to their low income clients. Passion and interest significantly improve the quality of deliverables.
To work together, we need to understand our customers. Our clients often struggle with some technical issues which we should be able to address them in an empathetic manner, such that we demonstrate that we understand the challenges that client or MFIs are facing. Recommendations should be practical and easy to implement.
Though not always easy, it is essential that we communicate clearly both amongst the MicroSave’s team and also with our clients. Only with the clarity in communication will we understand others properly and ensure quality in the services delivered by MicroSave to the MFIs and by MFIs to MFI customers. Only if it is clearly communicated will we achieve the level of excellence that we consistently seek at MicroSave.
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