Toolkit Taxonomy

The Agent Network Manager (ANM)/Business Correspondent Network Manager (BCNM) Rapid Institutional Assessment (RIA) Toolkit has been designed to undertake a rapid assessment of the overall health of an ANM organisation.

Customer and Channel Satisfaction Measurement and Management (CSM) is a dip-stick research with m-banking customers and agents to understand the various factors that determine the success or failure of an m-banking service.

SPM Toolkit is participatory, quick, low-cost and actionable in order to foster improvement in overall performance. It is designed to assist the MFIs and their stakeholders to conduct a rapid diagnostic of an MFI and determine how well its processes and outcomes are aligned with its mission and social objectives.

MFI Out Of A Box (MFIOOAB) is an attempt to address a broad range of topics on the professional management of various types of microfinance institutions. It is designed to be of direct and practical relevance for nascent microfinance institutions.

As the microfinance industry evolves, there are more options available for microfinance institutions (MFIs) to finance their business, including different forms of debt, equity, and hybrid forms for raising capital. In this scenario, it becomes important for MFIs to equip themselves with the knowledge and skills necessary to design their institution's capital structure.

Loan portfolio is the most important and largest asset for an MFI, as it generates income (interest and fees). The motivation for a client’s prompt repayment is the expectation to get a bigger loan with advancing cycles. Any outbreak of loan delinquency can quickly spin out of control and can cause havoc for the MFI.

The Market Research for MicroFinance toolkit consists of standard Participatory Rapid Appraisal (PRA) tools adapted to microfinance, as well as original PRA tools developed by MicroSave. The toolkit includes:

Strategic Business Planning is a disciplined and pragmatic approach that organisations can use to make decisions now about the future. It enables them to make more informed choices and decisions, set future directions, establish priorities, allocate limited resources, improve operations and monitor results.