MicroSaves Approach to Social Performance Management

Date: April 14, 2011

SPM Toolkit is participatory, quick, low-cost and actionable in order to foster improvement in overall performance. It is designed to assist the MFIs and their stakeholders to conduct a rapid diagnostic of an MFI and determine how well its processes and outcomes are aligned with its mission and social objectives. MicroSave's SPM methodology has a strong emphasis on client/staff surveys and feedback, and participatory processes which leads to the formation of an action plan. Actionable information on client/ staff needs and perceptions in turn leads to increased staff and client retention - thus improving both social and financial performance.

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