This e-bulletin succeeds the previous E-Bulletin on New Methods to Measure Agent Networks (December, 2011) and deals with understanding of the cost of delivering agent services to people in inaccessible places, and their willingness (or refusal) to pay for them.
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Related Documents
- E-Bulletin on New Methods to Measure Agent Networks - December 2011
- India Focus Note 38: Listening to Agents of M-Banking in India
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- Briefing Note 111: Managing Customer Satisfaction in Agent Banking
- Briefing Note 110: Managing Channel Satisfaction in Agent Banking
- Briefing Note 108: Incentives for E/M-Banking Customers to Drive Usage
- India Focus Note 81: Lessons from CSMs - Agent Perspectives
