Human Resources Management

The purpose of Human Resource Management is to help MFIs maximize the potential of their staff thereby contribute to the success of the institution. People are one of the biggest assets of an MFI and are also a large part of the operating budget. In order to be effective, MFIs need to ensure that this asset is well-managed.

Well-designed staff incentive schemes can have positive and powerful effects on the productivity, efficiency and quality of MFI operations. Conversely, poorly developed schemes can have serious detrimental effects. Incentive schemes must be transparent so that staff members affected can easily understand the mechanics of the calculation.

Given the quantity of information that is delivered during the MicroSave Training of Trainers course, this handbook is designed to highlight the key messages, tools and resources that you should find useful as you strive to design and deliver more effective training events in the future.